How do I install the application?

The application can be installed through the link from the Creaseart website or the play store. The installation process is simple, and it can be completed in less than 2 minutes depending on Internet connectivity. It can be done by clicking the install icon in the stores.

Is the application available in all play stores?

The application is currently available in Google Play Store for Android users, Apple Store for iPhone users and Windows stores as well. The mobile app is compatible with all smartphones and tablets.

How much do I have to pay for the application?

The application can be installed free of cost and does not involve any cost. This is a facilitator application designed to enhance consumer experience and does not require any fees for installation.

How do I create an account?

The Customers can create an account in two ways. They can either log in using their Social Media accounts, and this will not require a unique password. A separate account with a password can be created using the email id. These credentials can be utilised to manage the account.

What do I do if I forget the password?

Customers can click the forgot password icon in that case. A link will be sent to the registered email which can be used to reset the password.

How do I book the order?

Once the final selection of the vendor is selected, the consumer can click the select button, and they will be directed to the order form. The form will contain details like the type of service required, some clothes, pick up time and place, consumer details, address, etc. The approximate cost will be displayed at this stage. Customers can select the confirm icon to proceed with the order.

What are details that should be added during the first order?

The main details that should be added include a number of clothes and types, mode of pick up, time and locations, expected delivery date and other special instructions.

Can I change the pick-up details after placement?

This is a highly unusual request, and we accept changes made within the first 30 minutes of order placement. However, it would be challenging to change pick up time and location after dispatch of the collection executive.

How should I prepare for the first pickup?

It is essential to check the clothes for any important receipts and valuables beforehand. The company will not be responsible for the loss of these items after pick up. Our collection executive will collect the clothes and share a receipt for the same.

Can I include extra items to my order during collection?

It is essential to check the clothes for any important receipts and valuables beforehand. The company will not be responsible for the loss of these items after pick up. Our collection executive will collect the clothes and share a receipt for the same.

Can I order by phone or email?

The application offers the freedom of choice to the consumers, and we encourage them to place the order through it

How do I know if you can offer cleaning services to a specific type of clothing?

All laundry services offered by the company are provided in the description. The consumers can contact our customer support team when they require specialised cleaning services.

Can I add more services after pick up of the clothes?

The entire cleaning process is updated regularly in the application. Consumers can follow this schedule to make the necessary changes. However, if the request is made after delivery, it will be considered as a new order.

Will I be charged if I cancel the order?

The company does not charge for the first -cancellations which are made before pick up of the laundry. If the cancellations are made after pick up, then a small convenience fee will be levied.

What if my clothes are damaged?

All the vendors mentioned in our application are vetted through a stringent process to ensure the best quality outcomes to our clientele. We offer a complete guarantee to the clothes undertaken for laundry services.

How long does the entire process take?

The laundry services usually take about 2 to 3 days depending on the types of services required. We do offer one-day deliveries if urgent solutions are needed.

Can I select my preferred delivery time?

Customer comfort is our top priority, and we encourage our clients to select their convenient time for pickup and delivery. Our team offers evening and weekend deliveries to cater to our working clientele.

Will I be charged extra for delivery if I am not available at the selected time?

The laundry services usually take about 2 to 3 days depending on the types of services required. We do offer one-day deliveries if urgent solutions are needed.

What are the different payment options available?

We receive payment through credit card, debit card, payment gateways and Cash on Delivery. Consumers can select their preferred mode at the time of order placement.

Do you have a loyalty system?

We currently do not have a loyalty system and will be launching one shortly.

Will I get a receipt if I pay through Cash on Delivery?

Our executives offer a bill on receiving payment for the laundry services. You will also receive an e-bill to the registered email. We encourage consumers to insist on the bill and contact us in case of any discrepancies.

How long does it take to answer my queries?

We have a proactive and effective customer support team, and all queries are answered within 5 to 6 hours during the workday. It will be addressed with 24 hours during weekends. Consumers can contact us through the support number in case of emergencies.

How do I leave feedback on the services?

We have devised a simple feedback mechanism which helps our consumers to rate the services on various aspects. This will be done by service quality, delivery time, responsiveness, customer support, value for money, etc.

What do I do if I am not satisfied with the service?

Consumers can share their complaints through the review forum or the email. All complaints will be addressed within 12 hours, and the issues will be resolved.

Discover Online Dry Cleaning & Laundry Services in Gurgaon & New Delhi

Digital Application

Creaseart, the first of its kind mobile application helps the people of Gurgaon discover best laundry service providers around them...with just a tap of a button.

One Stop Platform

Creaseart offers a wide range of laundry & dry-cleaning services in Gurgaon and Delhi with unmathced pricing, deal & offers. We cater all kinds of laundry solutions in Gurgaon area. Choose the best laundry vendor near you with just a tap of a button.

Device Compatibility

Creaseart is available in windows, android and apple catering to users from all walks of life. There is a web application for consumers which make it a complete laundry solutions platform.

Passion infused with Professionalism

Laundry and dry cleaning services in Gurgaon have played a vital part in the civilisation of humankind. They have been instrumental in elevating the lifestyle modernisation and a critical role in maintaining the health. Creaseart has played a crucial role in providing the best laundry solutions to the people of Gurgaon and Delhi. Our latest addition is the laundry services app where we have infused our passion with the profession and technological advancements.

Why Choose Us

Verified Service providers

Our platform displays the list of verified laundry solution providers whose credibility is verified through a standardised process. This system ensures the quality of the services offered to our clientele.

Unmatched Pricing Options

Crease Art application is an aggregate platform which portrays a wide range of services with different costs. This helps the customers to identify the best solutions based on their budgets.

User-Friendly Platform

The laundry application is user-friendly and can be used in four simple steps. The platform is designed in a simplified way to cater to all categories of consumers.

Easy Access

The application is available in all mobile stores, and it can be installed with ease. It is also available in Creaseart website to target the web-based clientele.

Customised Solutions

The laundry solutions can be customised based on the customer's requirements making it the most feasible and personalised cleaning platform in the city.

Transparency

Creaseart, the leading laundry service company is known for their transparent and professional solutions. They have implemented the same in the application offering regular updates on the progress to the clientele.